Support for the systems you already run
IT support services cover the websites, web applications, and connections we can reach and fix. You get a single place to send a problem, a reply with what we found, and a change that is recorded.
Support can be a monthly arrangement or a block of time for a known list of systems. We do not take on hardware desks or office networks that sit outside the software we can access.
- One contact for faults on the sites and apps in scope
- Fixes recorded so the same fault is easier the next time
- Small improvements scheduled instead of left in a chat thread
- Access agreed up front so a fault is not waiting on a password
What this service includes
Support is agreed against a named list of sites and applications, so a request has a clear owner.
Incident response
When a page, a login, or a payment flow fails, we investigate the live system and tell you what changed.
Routine fixes
Broken forms, outdated content blocks, and small layout faults are handled inside the support arrangement.
Update care
Platform updates are checked on a copy of the site before they are applied to the version customers use.
A named scope
The agreement lists the sites and applications covered, so new work is quoted instead of being absorbed quietly.
How we work
- List the systems in scope and collect the access needed to work on them.
- Agree how you will report a fault and how quickly we respond.
- Handle requests as they arrive and record the change that was made.
- Review the month so repeated faults become a proper fix.
Frequently Asked Questions
Do you support software you did not build?
Yes, after we can see the code, the host, and how it is deployed. Some older systems need a short audit before support starts.
Is this a 24-hour help desk?
Response times are agreed in the support arrangement. It is not an unattended overnight desk unless that is written into the scope.
Can support include new features?
Small fixes are included. A new feature is estimated separately so the support time stays available for faults.
What do you need from us to start?
Admin access to the site or application, hosting access, and a short list of the problems you already know about.
What we provide
Let's DiscussEach request is logged against the site or application in scope, with the change written down after it ships.
Fault response
A reply that says what broke, what we changed, and whether it is resolved.
Access setup
Hosting, admin, and repository access agreed before the first incident.
Small fixes
Content, form, and display issues cleared without a new project.
Update checks
Platform and plugin updates reviewed before they go on the live site.
Integration checks
A failed sync or payment notice investigated against the connection log.
Monthly notes
What was reported, what was fixed, and what should be planned next.
- We will respond to you within 24 hours.
- We'll sign an NDA if requested.
- Access to a dedicated specialist.